top of page

About my Project

Description of Lesson I'm Rebooting

The lesson I’m rebooting is a thirty-minute asynchronous eLearning course (3E MatterSphere in Practice) that I built in collaboration with Subject Matter Experts during my employment as an eLearning Developer at Shine Lawyers. I was made redundant from Shine Lawyers in August, so will approach this reboot with what would occur if I were still employed with the firm.

 

The course I am rebooting is one of three courses built as part of a wider curriculum:

 

1. 3E MatterSphere Navigation

The first course in the curriculum pathway, 3E MatterSphere Navigation, was a short asynchronous eLearning course designed to provide learners with an introduction on how to access and navigate the 3E MatterSphere platform.

​

2. 3E MatterSphere in Practice

The second course in the curriculum, 3E MatterSphere in Practice, was a 30-minute asynchronous eLearning course designed to provide learners with an overview of how to perform basic functions within the 3E MatterSphere platform.

​

3. 3E MatterSphere in Action

The third course in the curriculum, 3E MatterSphere in Action, was a 45-minute synchronous webinar designed to provide learners with guidance on how to perform more complex tasks within 3E MatterSphere with the live support of a Facilitator. The webinar format also gave learners an opportunity to ask questions about any of the information covered across the curriculum.

​

Learners were Paralegals or Solicitors and were enrolled in the curriculum on commencement of their employment with the firm. Learners were required to complete the pathway within three months. Enrolment was managed and completion tracked by the Learning and Development Team, and a member of the Learning and Development Team who had appropriate training in 3E MatterSphere would facilitate the webinar.

Topic of the Lesson

The aim of 3E MatterSphere in Practice is to provide learners with instruction on how to perform the functions that learners are likely to need to perform regularly within the system during their employment with Shine Lawyers.

​

The course topics include:

  • The process for performing searches for clients, contacts and matters and filtering search results

  • How to use workflow, action tasks and maintain contacts

  • How to use Precedents, and save, email and file documentation

  • Where learners can go to find additional information and support.

​

This course builds upon the knowledge learners should have gained from completing the first course in the curriculum, 3E MatterSphere Navigation, and is realistic in terms of achievement in this sequence.

Modality of Rebooted Learning Experience

The rebooted course would be delivered via asynchronous online modality created in Articulate Storyline and deployed to the Shine Learning Management System, MyLearning. 

​

This modality has not been changed from the original format for a number of reasons.

​

Firstly, the learners are Paralegals and Solicitors who are dispersed around Australia and completing their mandatory Induction training after commencing employment at the firm. In addition to starting a new job, they are also required to meet billable targets, therefore, their cognitive load is quite high. The asynchronous online modality allows the learners to access and complete their training wherever they may be, at a time that suits them.

​

Secondly, as the course content relates to the use of a computer system, the online modality reflects the real-world context and use of the tool, allowing as close to an authentic experience as possible without accessing the live system which would come with too high a risk to company data and live client files (Biggs, 2014). The simulation of the live system, while removing the risk to the business, allows the learners to engage and interact with the content in a way that is immediately transferable to the live system once they are deemed competent (Ferber, 2002).  Additionally, Articulate Storyline has been proven to be effective as a means for delivering computer system training (Sindu et al., 2006), and is the eLearning development tool used at Shine Lawyers.  

Learning/Curriculum Design Frameworks

I chose to redesign my course utilising Bloom’s Digital Taxonomy (to tighten up the Learning Objectives to explicitly reflect the level of processing required) and Constructive Alignment (to strengthen the alignment between the Learning Objectives and the Summative Assessment).

​

When revisiting the Learning Objectives, I referred to Bloom’s Digital Taxonomy to ensure the verbs I had chosen accurately reflected the “application” and “understanding” requirements of the course (Churches, 2010).

​

Previously, I would naturally design courses in a method similar to Constructive Alignment, the only difference being that I would design the content/resources, then supporting activities, followed by the Summative Assessment (Biggs, 2014). 

 

 

 

 

 

 

Bringing forward the design of the Summative Assessment ensures that there is no loss of clarity or alignment between the Summative Assessment and the Learning Outcomes, as there has been no opportunity for the course content to be “muddled”, especially when Subject Matter Experts attempt to add and rework information that may not necessarily be directly relevant or supportive of achieving the Learning Objectives (Biggs, 2014). The duration of this course (30 minutes) means that Learning Activities would be excessive and a duplication of the Summative Assessment. 

​

​

​

​

 

​

Constructive Alignment has been shown to facilitate deep learning when implemented effectively, allowing learners to construct knowledge via engaging with course content that has been carefully designed to be concise, relevant, and aligned in its entirety (Wang et al., 2013). Although Constructive Alignment restricts learners in exploration, the course objective in this specific context is to have all learners complete defined tasks in a consistent manner, so the lack of exploration in this context is not an issue.

​

Additionally, a Constructive Alignment approach to designing the Summative Assessment ensures careful consideration has been given to how the Learning Objectives can be measured, and all assessment activity directly relates to and supports the objectives of the course by utilising the verbs applied in the Learning Objectives (Biggs, 2014).

​

In the context of this course, learners’ achievement against the Learning Objectives would be deemed to be either Complete or Incomplete as varying levels of competency in a system simulation is not possible – learners either complete the system action or they do not (Biggs, 2014).

​

Learners in this context benefit, as, already being time-poor, they prefer learning that is concise, directly relevant to their role and not superfluous (Schultz, 1992). Constructive Alignment ensures that, from the outset, learning can be designed to be lean and wholly relevant to the learner. Course Learning Objectives are designed to authentically reflect the end goal of the learning need (Biggs, 2014).

​

Additionally, utilising a Constructive Alignment design approach would theoretically create a uniform method for course design moving forward for the Shine Lawyers Learning and Development Team, providing a consistent level of quality and a design process that ensures all learning is learner-centric, relevant, and concise (Biggs, 2014). This standardised design approach would undoubtedly lead to efficiencies and improvements in design timelines, as previously, members of the Learning and Development Team did not have a consistent approach to curriculum or course design and there was no set process in place (Conole & Wills, 2012).

Course Learning Outcome

Intended Learning Outcomes

Content/
Resources

Learning Activities

Assessment Tasks

Course Learning Outcome

Intended Learning Outcomes

Content/
Resources

Learning Activities

Assessment Tasks

Overview of the Rebooted Lesson

The rebooted course is built in Articulate Storyline (the technology), and contains course overview information, followed by a scenario that provides context and system simulations in a passive “show me” format (the learning materials), and finally an interactive “try me” format simulation assessment.

​

The simulations are Articulate Storyline captures of the live 3E MatterSphere system, with sensitive information manually masked and replaced with fake data to protect client privacy.

​

Each “show me” portion of the course is delivered via a scenario (or storytelling) approach, to allow the learner to follow along on common scenarios relating to 3E MatterSphere that the learners may encounter on any given workday. The use of scenarios is designed to allow the learner to identify with the character and the tasks they must undertake – an approach shown to improve learner engagement (Martin & Tapp, 2019). Additionally, this design approach is to mimic the real-life environment as closely as possible for the learner – an approach proven to facilitate deep learning (McLoughlin & Luca, 2002).

​

The first scenario begins with a common process input (generally, documentation being received at the firm) and follows the actions performed within 3E MatterSphere via a variety of roles (an Administration Assistant, the case Author, and a Paralegal) following a “workflow” (a specific system process that is triggered by an input). The learner passively witnesses the actions that each character performs in 3E MatterSphere, with supporting narration, and highlight and text boxes appearing where appropriate to guide the learner’s attention.

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

Content is presented in a left to right, top to bottom fashion, which is a format learners in this context would be both familiar and comfortable with (Ally, 2008).

​

The duration of the course (30 minutes) means that supporting learning activities would be excessive and would duplicate the Summative Assessment.

​

The Summative Assessment is a combination of multiple-choice questions (for the “understand” level Learning Objective) and interactive “try me” format simulation activities (for the “apply” level Learning Objectives) where the learners must perform tasks in a representation of the system (Churches, 2010). In the simulation portion of the Summative Assessment, the learner must click the relevant areas of the screen in order to progress. The learner receives immediate feedback via text pop up boxes regarding whether their selection is correct or incorrect, allowing them to synthesize what they’ve learned and apply the new knowledge (Ally, 2008).

​

These simulations mimic what the learner will encounter when they access the system on their computer, to allow transfer of knowledge and skills to be seamless (Biggs, 2014).

Constructive Alignment Visualisation

Course Learning Outcome

This course aims to provide learners with an overview of how to perform basic functions within the 3E MatterSphere platform.

Intended Learning Outcomes

  • ​Demonstrate the process for performing a search for clients, contacts, and matters

  • Demonstrate how to filter search results

  • Demonstrate how to effectively use workflow, action tasks and maintain contacts

  • Demonstrate how to use Precedents

  • Demonstrate how to save, email and file documentation

  • Identify support resources available.

Assessment Tasks

Multiple choice assessment question:

  • Identify support resources available.

​​

“Try me” interactive simulation activities:

  • Demonstrate the process for performing a search for clients, contacts, and matters

  • Demonstrate how to filter search results

  • Demonstrate how to effectively use workflow, action tasks and maintain contacts

  • Demonstrate how to use Precedents

  • Demonstrate how to save, email and file documentation.

Learning Activities

N/A

Content/Resources

Shine Lawyers 3E MatterSphere Process Documentation.

Learning Design Visualisation

The Admin Assistant

Course Section

Intended Learning Outcomes

Assessment Tasks

Content/
Resources

Course Introduction

Scenario Introduction

Course Map and context

Course Format and Content Overview

The Author

The Paralegal

Course Summary

  • Demonstrate how to save, email and file documentation

  • Demonstrate the process for performing a search for clients, contacts, and matters

  • Demonstrate how to filter search results

  • Demonstrate how to effectively use workflow, action tasks and maintain contacts.

  • ​Demonstrate the process for performing a search for clients, contacts, and matters

  • Demonstrate how to filter search results

  • Demonstrate how to effectively use workflow, action tasks and maintain contacts

  • Demonstrate how to use Precedents.

  • Identify support resources available.

Summative Assessment: Multiple choice question, interactive simulation.

3E MatterSphere Process - Saving, Emailing and Filing Documentation

3E MatterSphere Process - Command Centre; Performing a Search; Workflow.

3E MatterSphere Process - Command Centre; Performing a Search; Workflow; Precedents.

3E MatterSphere Intranet site.

bottom of page